HELP CENTER
Before emailing, read this section. It answers most questions. Still stuck? Email contact@resptac.com and a human (the same RT who designed your shirt) will get back to you.
TRACK YOUR ORDER →
Enter the email you ordered with, get a one-time code, see live tracking. No password needed.
ORDERS
Where is my order?
Every RESPTAC piece is printed for you when you order it. Nothing sits in a warehouse. Production takes 2–5 business days, then US standard shipping runs another 3–5 business days (7–20 international, depending on customs). You get tracking by email the moment it ships.
Fastest self-service: track your order here. Log in with the email you used at checkout and a one-time code, and every order shows its live tracking status.
If tracking says delivered and there is no package, check with neighbors and your mail room first, then email contact@resptac.com and we will sort it out.
Can I change or cancel my order?
Because each piece goes into production shortly after you order, the window is short. Email contact@resptac.com as soon as possible with your order number. If production has not started, we can usually fix sizes, addresses, or cancel outright.
My address was wrong.
Email contact@resptac.com immediately with your order number and the correct address. If the order has not shipped, we can update it. If it already shipped to the wrong address, we will work with you on the next move.
SIZING & FIT
How do the tees fit?
Every tee is the Next Level 3600, a premium fitted cut in 100% combed ring-spun cotton. It runs true to a modern retail fit, slimmer than a boxy gift-shop tee. If you're between sizes or prefer a relaxed fit, size up. A full flat-measurement size chart is on every product page under Size Guide.
What am I actually getting?
DTG (direct-to-garment) printing on a black premium tee. The distressed, field-manual look is by design. It ships looking like it already survived a few night shifts. Zoom in on any product photo to inspect the print detail.
SHIPPING
Do you ship internationally? APO/FPO?
Yes. International delivery runs 7–20 business days after production depending on customs, and your country may charge duties or import taxes on arrival. Those charges are set by your government, not by us. APO/FPO addresses ship via USPS.
RETURNS & PROBLEMS
My item arrived damaged, defective, or wrong.
That is on us. Email contact@resptac.com within 30 days of delivery with your order number and a photo, and we will replace it or refund it. No runaround.
Can I return or exchange for sizing?
Because everything is made to order, we cannot take returns for sizing or change of mind. Check the Size Guide before you commit. If you did get stuck with the wrong size, email us anyway. We are a small crew and we will work with you.
DISCOUNTS & UNIT ORDERS
Do you have any deals running?
Active deals apply automatically in your cart, no code hunting. Current drop: RT SQUAD BUNDLE. Add 2+ tees and 15% comes off automatically (July run, closes 7/30).
Outfitting a whole crew?
10+ shirts works out to $25.49 each, one ship-to, one size form. Coordinator's shirt is on us at 15+. DM @resptac.official to set it up.
CARE
How do I care for my gear?
- Machine wash cold, inside-out, with like colors
- Tumble dry low or hang dry
- Don't iron directly on the print; no bleach, no dry cleaning
THE APP
What is Respiratory Tactician?
Our clinical app. Real time calculators, ventilator logic, ABG analysis, and field guides, built bedside by an RT. Find it on the App Store and Google Play, or learn more at respiratorytactician.com.
WHO'S BEHIND RESPTAC?
A working ER/ICU respiratory therapist and Marine veteran. Designed at the bedside, not in a boardroom. Not affiliated with any military service.
CAN'T FIND AN ANSWER?
Email contact@resptac.com with your order number if you have one. We answer every message.